Terms and Conditions

Welcome to Bees Airline. By accessing or using our services, including booking flights, visiting our website, and interacting with our customer service, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. General Information

  1. These Terms and Conditions (“Terms”) apply to all bookings made with Bees Airlines and to the use of our website and services.
  2. By using our services, you confirm that you are at least 18 years old and capable of entering into legally binding agreements.

2. Booking and Payment

  1. Flight bookings must be made via our website, authorized agents, or partner platforms.
  2. All prices, taxes, and fees are listed during the booking process and are subject to availability.
  3. Full payment is required at the time of booking, and we accept the following payment methods.
  4. A booking confirmation email will be sent to the email address provided. It is the customer’s responsibility to ensure that all booking details are correct.
  5. You must provide accurate personal information. Failure to do so may result in the cancellation of your booking.

3. Cancellation and Refunds

  1. The right to cancel without charge under EU law (Directive 2011/83/EU) does not apply to airline bookings. However, refund policies depend on the fare class purchased.
  2. Non-refundable fares cannot be canceled for a refund. Refundable fares may be canceled, but fees may apply.
  3. In the event of a flight cancellation or significant delay, you are entitled to compensation under EU Regulation EC 261/2004, unless the cancellation is due to extraordinary circumstances beyond Bees Airlines’ control.
  4. Refunds for eligible tickets will be processed within [Insert Timeframe] to the original payment method.

4. Baggage Policy

  1. The allowance for carry-on and checked baggage will be communicated at the time of booking.
  2. Excess baggage may incur additional fees, which will be charged at check-in or online prior to departure.
  3. Bees Airlines is not liable for damage or delays in the delivery of baggage unless caused by our negligence or in breach of international conventions, such as the Montreal Convention.

5. Check-In and Boarding

  1. Passengers are required to check in by the time specified on their ticket. Online check-in is available starting [Insert Timeframe] before departure.
  2. Boarding gates close [Insert Timeframe] before the scheduled departure time. Passengers arriving late will not be permitted to board.
  3. You must present valid identification and travel documents, such as a passport or national ID card, as required for your destination.

6. Flight Changes and Delays

  1. Bees Airline reserves the right to alter flight schedules or cancel flights for operational reasons or in the event of extraordinary circumstances.
  2. In case of a cancellation or significant delay, passengers may be entitled to compensation, rebooking, or refunds under EU Regulation EC 261/2004, unless the disruption is due to extraordinary circumstances.
  3. Compensation under EC 261/2004 is applicable for flights departing from or arriving in an EU country, depending on the length of the delay and the distance of the flight.

7. Passenger Responsibilities

  1. Passengers are responsible for ensuring they have the necessary visas, passports, and other travel documentation for their destination.
  2. Passengers must comply with all customs, immigration, and security regulations.

8. Data Protection and Privacy

  1. Bees Airlines complies with the EU General Data Protection Regulation (GDPR). We collect, store, and use your personal data only for purposes directly related to providing our services.
  2. For detailed information on how we collect, process, and protect your personal information, please refer to our Privacy Policy.
  3. You have the right to access, correct, or request the deletion of your personal data, as well as the right to object to or restrict certain types of data processing. You can contact us at [Insert Contact Details] to exercise these rights.

9. Liability

  1. Bees Airlines complies with the EU General Data Protection Regulation (GDPR). We collect, store, and use your personal data only for purposes directly related to providing our services.
  2. Bees Airlines is not liable for indirect or consequential damages, except as required by applicable law.

10. Changes to Terms and Conditions

  1. Bees Airlines reserves the right to amend these Terms and Conditions at any time. Changes will be effective upon publication on our website. Continued use of our services constitutes acceptance of the updated Terms.

11. Governing Law and Jurisdiction

  1. These Terms are governed by and construed in accordance with the laws of [Insert Jurisdiction, e.g., the European Union or relevant EU member state].
  2. Any disputes arising out of these Terms will be subject to the exclusive jurisdiction of the courts of [Insert Jurisdiction].

12. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, you can reach us at: Bees Airlines Email: [email protected]