Privacy Policy

At Bees Airline, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, services, or book flights. It also outlines your rights under the EU General Data Protection Regulation (GDPR). By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Data Controller

Bees Airlines operates as the Data Controller of your personal data. This means that we are responsible for determining how and why your personal information is processed.

• Contact Details: Bees Airlines Email: [email protected]

2. What Personal Data We Collect

We may collect and process the following personal data:

1. Personal Identification Information:
   • Full name, date of birth, gender
   • Passport or ID card details
   • Nationality and visa information


2. Contact Information:
   • Email address
   • Phone number
   • Physical address


3. Payment Information:
   • Credit/debit card details (processed securely via third-party payment providers)
   • Billing information


4. Travel Details:
   • Flight bookings and itinerary information
   • Travel preferences (e.g., meal preferences, seat choices)
   • Travel companions and emergency contact details


5. Usage Data:
   • IP address, browser type, operating system, and other technical information
   • Information about how you use our website (e.g., pages viewed, time spent)
6. Sensitive Data:
   • We may collect health-related information, such as accessibility or special assistance needs, when required for your travel arrangements. This data will only be collected with your explicit consent.

3. How We Use Your Personal Data

We process your personal data for the following purposes, as required by law and in accordance with your consent:

• Flight booking and management: Processing reservations, issuing tickets, and notifying you of flight changes or cancellations
• Customer service: Assisting with inquiries and providing support via phone, email, or chat
• Payment processing: Processing your payments and handling refunds
• Compliance with legal obligations: Providing data to authorities (e.g., customs, immigration, law enforcement) as required by law
• Marketing communications: Sending you promotional offers and newsletters (if you opt in)
• Website optimization: Improving our website and user experience through analytics and tracking technologies

4. Legal Basis for Processing

Under the GDPR, we rely on several legal grounds to process your personal data, including:

• Contractual necessity: We need your personal data to fulfill our contract with you (e.g., booking and managing your flights)
• Legal obligations: We are required by law to collect and share certain information with governmental and regulatory authorities
• Consent: For marketing communications, we will obtain your explicit consent, which you can withdraw at any time

5. Sharing Your Personal Data

We may share your personal data with the following third parties, but only when necessary to provide our services or comply with legal requirements:

• Airline partners and travel agencies: When coordinating flight bookings or travel arrangements
• Payment processors: To securely handle your transactions
• Governmental and regulatory authorities: To comply with laws and regulations (e.g., customs, border control, law enforcement)
• Third-party service providers: To help us operate our business (e.g., IT support, marketing agencies), provided they follow the same data protection standards
• Business transfers: In the event of a merger or acquisition, your data may be transferred to the new owners

6. International Data Transfers

As an international airline, your personal data may be transferred outside the European Economic Area (EEA). When we transfer your data to countries that do not offer the same level of data protection, we will ensure that adequate safeguards are in place, such as standard contractual clauses approved by the European Commission.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to meet any legal, accounting, or reporting requirements. When your data is no longer needed, we will securely delete or anonymize it.

8. Your Rights Under GDPR

As an individual within the EU, you have the following rights regarding your personal data:

• Right of access: You can request a copy of your personal data and information about how it is processed.
• Right to rectification: You can ask us to correct any inaccuracies in your personal data.
• Right to erasure (“right to be forgotten”): You can request that we delete your personal data, subject to certain legal exceptions.
• Right to restriction: You can request the restriction of certain processing activities involving your personal data.
• Right to data portability: You can request that we transfer your personal data to another service provider.
• Right to object: You can object to our processing of your data for direct marketing or other purposes based on legitimate interests.
• Right to withdraw consent: If we rely on your consent to process your data, you can withdraw it at any time.

To exercise these rights, please contact us at [email protected].

9. Cookies and Tracking Technologies

As an international airline, your personal data may be transferred outside the European Economic Area (EEA). When we transfer your data to countries that do not offer the same level of data protection, we will ensure that adequate safeguards are in place, such as standard contractual clauses approved by the European Commission.

10. Security of Your Data

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Complaints

If you believe that we have violated your privacy rights, you have the right to lodge a complaint with your national data protection authority, such as the European Data Protection Supervisor (EDPS) or your local supervisory authority.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. Any changes will be posted on our website, and where appropriate, we will notify you via email. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy, or if you wish to exercise your rights under GDPR, please contact us at: Bees Airline Email: [email protected]